Reference

Terms That Govern Your Account

Your use of Heya Baji — including deposits via bKash, Nagad, and Rocket, account access, and all platform activity — is subject to the legal terms set out here. Access and eligibility depend on your local law and the regions we currently support.

Account TermsEligibility by RegionPayment PolicyData HandlingContact Rights
Heya Baji Terms That Govern Your Account
LEGAL CONTACT

Reach Us on Policy Questions

Team online

Live Chat

Open the chat widget from any page in your account. For legal or policy queries, select the Account & Terms category so the right team picks it up.

Email Support

Send detailed policy questions or account-access requests to our support address. Include your registered mobile number so we can locate your account quickly.

Account Help Centre

The Help Centre covers common policy topics — eligibility, payment disputes, account closure, and data requests — with step-by-step paths for each.

ACCOUNT SECURITY

How We Handle Your Data and Account

We keep your account data only as long as it is needed for transaction records, dispute resolution, and any legal retention obligations. You can request a copy of the data we hold or ask for corrections through the support channels above.

Data Retention

Transaction records linked to bKash, Nagad, and Rocket deposits are retained for the period required by applicable financial regulations. We do not keep data beyond that window.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the account flow performs. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and do not share the code.

Data Requests

To access, correct, or delete your personal data, submit a request via live chat or email with your account mobile number. We aim to respond within the timeframe required by applicable law.

Common Legal Questions Answered

If your question is not covered below, reach us through live chat or email and reference your account number.

Eligibility depends on your local law and the regions we currently support. Check whether online gaming is permitted in your area before opening an account — our terms do not override local restrictions.

We collect the transaction reference and the partial wallet identifier needed to match your deposit to your account. We do not store your full wallet credentials or PIN at any point.

Contact support via live chat or email, provide your registered mobile number, and specify what data you need. We will respond within the timeframe required under applicable law.

Yes. Submit a deletion request through support. Note that transaction records may be retained for the period required by financial regulations even after an account is closed.

We post updates on this page. Continuing to use your account after the effective date means you accept the revised terms. If you disagree, close your account before the change takes effect.

Raise the dispute through live chat and select the Payments category. Have your transaction reference ready — this is the fastest path to getting the right team to review your case.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.